Welcome to PT. Wahana Tata Mandiri (ITHelpdesk.co.id). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Information
This website is operated by PT. Wahana Tata Mandiri (ITHelpDesk.co.id). Throughout the site, the terms “we”, “us”, and “our” refer to PT. Wahana Tata Mandiri (ITHelpDesk.co.id). We reserve the right to update, change, or replace any part of these Terms at any time.

2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.

3. Products and Services
We offer both physical products and services (including digital or non-physical deliverables). Product descriptions, pricing, and availability are subject to change without notice.

4. Physical Products and Shipping

• • Physical products will be shipped to the address provided during checkout.
• • Delivery times are estimates and may vary due to courier, customs, or force majeure events.
• • Shipping fees (if any) will be shown during checkout.

5. Services and Non-Physical Products

• • Services may be delivered via email, online platforms, remote access, or digital files.
• • No physical shipping or tracking number applies to services or digital products.
• • Service delivery timelines depend on the service type and customer cooperation.

6. Pricing and Payments

• • All prices are listed in Rupiah unless stated otherwise.
• • Full payment is required before order processing or service commencement.
• • Payments are processed through third-party payment gateways. We are not responsible for issues caused by payment providers.

7. Order Confirmation
An order confirmation email does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order at our discretion.

8. Returns, Refunds, and Cancellations

• • Physical products may be returned within 3 days if unused and in original packaging.
• • Services and digital products are non-refundable once the service has started or access has been provided.
• • Refund requests before service commencement may be reviewed on a case-by-case basis.

9. Customer Responsibilities
Customers agree to provide accurate information, comply with applicable laws, and not misuse our products or services.

10. Intellectual Property
All content, including text, images, logos, and designs, is the property of PT. Wahana Tata Mandiri (ITHelpDesk.co.id) and is protected by applicable intellectual property laws.

11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services, to the maximum extent permitted by law.

12. Third-Party Links
We are not responsible for the content or practices of third-party websites linked from our site.

13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Indonesia.

14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting on the website.

15. Contact Information
Email: ithelpdesk.jakarta@gmail.com
Company Name: PT. Wahana Tata Mandiri / ITHelpDesk Indonesia
Address:
CITI HUB - HARTON TOWER, 3rd Floor
Jl. Boulevard Artha Gading, RT.18/RW.8, Kelapa
Gading Barat, Jakarta Utara 14240