1. Overview
Thank you for shopping with us. We strive to ensure that you are satisfied with your purchase. If you are not fully satisfied, this Refund Policy explains the conditions under which refunds may be issued for products purchased through our website using online payment methods.

2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:

• The item received is damaged, defective, or incorrect.
• The item was not delivered
• The refund request is made within 3 days of receiving the product.

Items must be unused, in their original condition, and in the original packaging (if applicable).

3. Non-Refundable Items
Refunds will not be issued for:

• • Digital products downloadable content (unless otherwise stated) or Digital Services
• • Transaction or Items marked as “non-refundable” or “final sale”.
• • Products damaged due to misuse, negligence, or normal wear and tear.
• • Refund requests submitted after the allowed refund period.

4. Refund Process
To request a refund, please contact us at ithelpdesk.jakarta@gmail.com or globalservices.ithelpdesk@gmail.com with:

• • Your order number
• • Proof of purchase
• • A description and photos (if applicable) of the issue

Once your request is received, we will review it and notify you of the approval or rejection within 3 business days.

5. Refund Method
Approved refunds will be processed using the original payment method used during checkout (credit/debit card, e-wallet, or other online payment methods). Please note that it may take 14 business days for the refund to appear in your account, depending on your payment provider.

6. Shipping Costs

• • Original shipping fees are non-refundable unless the refund is due to our error (e.g., wrong or defective item).
• • Return shipping costs are the responsibility of the customer unless otherwise stated.

7. Late or Missing Refunds
If you have not received your refund after the stated processing timeIf you have not received your refund after the stated processing time

• • Check your bank or payment provider account again
• • Contact your bank or payment service provider.
• • If the issue persists, please contact us at ithelpdesk.jakarta@gmail.com or globalservices.ithelpdesk@gmail.com

8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this website.

9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email:ithelpdesk.jakarta@gmail.com or globalservices.ithelpdesk@gmail.com